Antivirus / EDR collision Performance issues

Issue:
Performance issues as a result of Security Software blocking Actifile’s file access.

Resolution:
Add Actifile to the AV/EDR whitelist as follows:

Step 1
Exclude the following processes:
AFAgentService.exe
AFUpdaterService.exe
AFAgentServiceManager.exe

Step 2
Exclude the folder + sub folders from scanning:
C:\Program Files (x86)\Actifile Agent

Example: for BitDefender, follow the exclusion directions below:
Step 1:
https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html
Step 2:
https://www.bitdefender.com/support/how-do-i-exclude-a-folder-from-being-scanned-[bitdefender-windows-8-security]-1067.html Best Regards

Actifile Support Team

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