| Issue: Performance issues as a result of Security Software blocking Actifile’s file access. Resolution: Add Actifile to the AV/EDR whitelist as follows: Step 1 Exclude the following processes: AFAgentService.exe AFUpdaterService.exe Step 2 Exclude the folder + sub folders from scanning: C:\Program Files (x86)\Actifile Agent E.g. for BitDefender, follow the exclusion directions below: Step 1: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-control-center-1119.html Step 2: https://www.bitdefender.com/support/how-do-i-exclude-a-folder-from-being-scanned-[bitdefender-windows-8-security]-1067.html Best Regards Actifile Support Team |
Antivirus / EDR collision Performance issues
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