Symptom: Actifile is deployed using an RMM tools or another automated tool – and yet the devices don’t appear under the Installed Devices in the Actifile portal.
Step 1: Check if the agent was installed but failed to connect or the agent was never installed.
Step 2a: If the agent was installed and still won’t connect to the server (isn’t showing in the Installed Devices page) check the following:
Step 2b: If the agent wasn’t installed, we need to check if the failure is in the installation process or in the RMM pushing the installation out:
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