Step 1: Create a partner portal account
- Fill in the form here: Signup Form
- Accept the validation email;
- Log in to the portal: Portal Login
Step 2: Create and access
Setting up a tenant:
- Log in to the portal at: https://app.actifile.com
- Navigate to the customer’s tab
- Click Add Customer
- Fill in the new customer details marked with a red asterisk (*) Note: Make sure to use a different email address for each account
- You can select additional Compliance Profiles if needed (e.g. IT Governance).
- Your new tenant account is now ready
Accessing a customer tenant:
- Navigate to the customers’ tab
- Click on the customer name you wish to access
Step 3: Deploying Actifile Agents
- Access the respective tenant’s account and click the Deployment tab
- Download the Agent. Upload it to the RMM or to a location that it can be installed from (See #1 on right)
- Deploy using the RMM tool. Be sure to use the correct key for each tenant. An example RMM MSIEXEC command is shown. (See#2 and #3 on right
Note: If an RMM isn’t available, see alternative deployment approaches/tools at: https://support.actifile.com/docs/actifile-installation-considerations-and-important-links/
Step 4: Tracking the Data Scanning
Checking the scan progress and status:
- Log in to the portal at: https://app.actifile.com
- Navigate to the customer’s tab and select the customer for whom the agents were deployed
- Navigate to the Deployment tab and select installed devices
- For each device for which the agent was successfully deployed, you should see an entry. The “% Scanned” column will show the % of files that completed the scan.
- The displayed risk (under the risk portal) will be updated and rise as the scan progresses
Troubleshooting and Support
If the agents don’t show up or the scan fails:
- Check that the correct tenant install key was used
- Follow the troubleshooting procedure at: https://support.actifile.com/docs/troubleshooting-an-agent-installation/
- Submit a ticket at: https://support.actifile.com/
You may create a ticket as a guest. Provide as much of the detail as possible to streamline the support.
Scan, Encrypt, Monitor. It’s That Easy.